SUPPORT
Most answers are below. Still stuck? Write to us, a human answers, usually within two days.
How does the trial work?
Download any plugin and use it fully for 14 days, no account, no form. After that it still loads but plays 1.5 s of silence every 45 s until you activate a key. Your projects stay safe.
How do I activate?
Open the plugin, click the TRIAL badge in its header, paste the key from your purchase e-mail and press Activate. A bundle key unlocks every plugin it contains.
How many computers?
3 at the same time. Changing computer? Free the old one from the plugin (Deactivate) or from your account page, then activate the new one.
My studio computer is offline.
Use the offline activation page from any computer that is online, then load the licence file in the plugin. Once activated, the plugins never need the internet.
I lost my key.
Open your account page and enter the e-mail you used to buy: you get a sign-in link with all your keys.
Which DAWs?
Any host that loads VST3, AU or CLAP: Ableton Live, Logic Pro, Bitwig, Reaper, FL Studio, Cubase, Studio One... Each plugin also runs as a standalone app.
Weird Transcriber says the engine is missing.
Weird Transcriber needs its transcription engine, installed once with the engine installer from the download page. The header shows ENGINE READY when it is found.
Can I get a refund?
Yes, within 14 days of your purchase. See the refund policy.
Do updates cost anything?
Every 1.x update is free. Download the new version and install it over the old one; your key stays active.
CONTACT
E-mail: support@weirdsoftware.co
Say which plugin and version, your DAW, your operating system and, for licences, your order number.
Community, betas and bug reports: Discord.